Refund and Returns Policy

At GulabiThreads, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please review the following guidelines for returning or exchanging items:

1. Eligibility:

• To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with all tags attached.
• Returns/exchanges are accepted within 30 days from the date of purchase.

2. Return Process:

• To initiate a return, please contact our customer service team at [email protected] to obtain a return authorization (RA) number.
• Pack the item securely in its original packaging along with the original packing slip or order confirmation email.
• Clearly write the RA number on the outside of the package.
• Ship the package to the address provided by our customer service team.

3. Refunds:

• Once your return is received and inspected, we will process your refund to the original form of payment within 5-7 business days.
• Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

4. Exchanges:

• If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team.
• Exchanges are subject to availability. If the requested item is not available, we will issue a refund or store credit.

5. Defective or Incorrect Items:

• In the rare event that you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order.
• We will provide instructions for returning the item and will cover the return shipping costs.

6. Final Sale Items:

• Final sale items, including clearance or discounted items, are not eligible for return or exchange unless they are defective or damaged upon receipt.

7. International Returns:

• International customers are responsible for all return shipping costs, customs duties, and taxes associated with returning items.

8. Damaged Shipments:

• If your order arrives damaged, please contact our customer service team immediately. We may require photo evidence of the damage to process a replacement or refund.

9. Contact Us:

• If you have any questions or concerns regarding our return policy, please contact us at [email protected]

By making a purchase from GulabiThreads, you agree to abide by the terms of this return policy.

Last updated: 8 May 2024